Returns & Refunds

We want you to be 100% satisfied with your choice. If for any reason the product isn't what you expected, we offer a flexible return policy.

Return Window: You have up to 30 calendar days after receiving your order to request a return.
Product Conditions: To be eligible for a return, the item must be:
1. Unused and unwashed;
2. In its original packaging;
3. With all labels and tags attached.
How to Request: Contact us at service@slowcompany.uk stating your order number and the reason for the return. Our team will provide shipping instructions.
Refunds: Once we receive and inspect the returned item, the refund will be processed via the original payment method.

FAQ

ABOUT SHIPPING AND DELIVERY

Delivery time varies depending on your location and the type of shipping
chosen (Standard or Express). You can simulate the delivery time and costs in
the shopping cart by entering your zip code. After payment confirmation, you
will receive a tracking code by email to track your order.

How do I track my order?

After shipment, you will receive an email with the tracking code and the
carrier's link. You can also check your order status in the "My
Orders" section of our website.

How long does delivery take to the United Kingdom?

For the entire United Kingdom, the average delivery time is 7 to 14 business
days. The exact delivery time can be estimated in the shopping cart after
entering your address.

EXCHANGES AND RETURNS

Yes! If the clothing doesn't fit or you've simply changed your mind, we
accept exchanges or returns within 7 (seven) calendar days of receiving the
product, in accordance with the Consumer Protection Code.

How do I start the exchange process?

To request an exchange or return, please contact our Customer Service Department
by email at service@slowcompany.com, or via WhatsApp at +44 7418 358567,
providing your order number and the reason.

What are the conditions for
exchange/return?

The product must be in perfect condition, without signs of use, and with the
original packaging and labels intact. After we receive and analyze the product,
we will begin the process.

AUTHENTICITY AND QUALITY

Slow Company works exclusively with authentic products. Our primary
commitment to the customer is guaranteeing authenticity.

How can I be sure of its authenticity?

All clothing is shipped with complete authenticity and originality from the
manufacturer. Furthermore, we encourage our customers to research the origin of
Slow Company, a brand that values its reputation in the market.

Our customer support is available Monday to Friday: 8am-8:30pm.